San Antonio, Texas -
EJ's Appliance Repair is proud to announce that we attended the 2023 Annual
Service Training Institute convention in San Antonio, Texas. This event is
North America's largest training and networking event for appliance repair
professionals, and we were thrilled to be a part of it.
The convention was held from February 1-5, 2023, at the Marriott
Rivercenter in San Antonio. Our owner, Everett “EJ” Johnson, and our Service
Manager, “5-Star” Mike Williams, represented our company at the event. We
participated in a variety of educational and technical classes that were
focused on helping us become more effective in our business.
During the convention, we attended classes such as Objectives &
Key Results - Strategies to be More Effective, Ultimate Customer Satisfaction,
and Stumbling Blocks to Growth. We also attended technical classes that were
specific to certain appliances, such as the Sub-Zero Refrigerator,
Bosch/Thermador Induction Cooktop, and True Residential Ice Machine.
We learned a great deal at the convention, and it was an incredibly
valuable experience for our company. As EJ, the owner of EJ's Appliance Repair,
stated: "After our business grew very rapidly last year, we learned that
we need to work on becoming more efficient. We need to do this by improving our
parts inventory program to increase the rate of First Trip Completions. We also
need to eliminate waste in time, expenses, and wait times."
Our goal is to provide the best service possible to our customers, and
attending the Annual Service Training Institute convention has helped us to do
just that. We are inspired and motivated to make the changes necessary to
improve our business and provide even better service to our customers.
We want to thank the United Appliance Servicers Association for
organizing this event and creating such a fantastic opportunity for us to learn
and grow as a business. We look forward to attending next year's convention and
continuing to improve our services for our customers.
Contact:
EJ's Appliance Repair
112 South Main Street
Winchester, KY 40391
(859) 404-4689
EJsAppliances@gmail.com
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